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How to contact us
For faster service, please include your order number in all correspondence.
| Returns. If you have items you need to return or exchange, please see our Return Policy. |
| If there is a problem with your order, please send an email to customerservice@mhp-gasgrillparts.com describing the problem. Include the original order number in all correspondence. We will do whatever we can to resolve it promptly and fairly. Be sure to read our Return Policy. |
| Important shipping information: We pack and ship Monday through Friday 8am to 6pm CST and frequently on Saturday. We make every effort to get your order out the door as soon as possible and usually get it shipped within two days. Sometimes during the busy spring and summer grilling season it may take a bit longer. Please allow an additional 3-5 business days for delivery. |
| NOTE: While we normally ship via UPS, at our discretion, we may ship some packages via US Postal Service, or other carrier. |
| Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government. |
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CLA Grills & Service - Returns 26815 Kanis Road Little Rock, Arkansas, 72223 Telephone: (501) 821-4050 Fax: (501) 821-3978 |
| Normal business hours: Our "official" business hours are Monday thru Friday 9:00am to 5:00pm CST. These are our regular business hours but, being a family business, we are typically here beyond these hours. We frequently process orders on holidays, weekends, and at all hours of the night. Our store is not open to the general public as all of our orders are processed online through our website. |